Challenge 1 – Acknowledge – Week’s End
So, I heard back from so many of you about how using someone’s name really affected your week. One person had a note written in to their bosses about the great service they offered and how it was the best experience the customer had ever had! People reported feeling really happy and good about what they were doing and that people responded positively and with smiles… Awesome. I’d say we nailed the first challenge! Let’s move on to the next….